Frequently Asked Questions
Do you offer gift vouchers?
Yes, gift vouchers are available for purchase starting from $25. You can find them under the "SHOP" menu tab under "GIFT VOUCHERS" or by searching "GIFT VOUCHER" in the search bar.
What are the payment options?
MADI MADE accepts all major credit cards. Afterpay is available as well.
What is your return policy?
CHANGE OF MIND: If you are unsatisfied with your purchase, you may return your item in exchange for store credit within 14 days of purchase. Please note all returned items must be in original condition and if shipping is required, it is paid by the customer.
FAULTY ITEMS: You may return your item in exchange for store credit if the product is found to be faulty within 30 days of purchase. Please note that items with visual inconsistencies unaffecting functionality are not considered faulty. Pieces deemed as having cracks that affect functionality are indicated as "seconds" and discounted as such.
GIFT CARDS: Gift cards are not returnable for change-of-mind after purchase.
What are the shipping/pickup options?
LOCAL PICKUP: MADI MADE is located in Manly Vale for local pickup by appointment on weeknights and weekends.
LOCAL DELIVERY: If you are within the Northern Beaches, MADI MADE offers local delivery for a $15 flat fee.
SHIPPING WITHIN AUSTRALIA: Cards ship for free! Ceramics ship for $15. Art + Prints ship for $15.
SHIPPING INTERNATIONALLY: Please enquire for s personalised shipping quote.
Please reach out to firstname.lastname@example.org with any questions regarding shipping and local pickup/delivery.