Frequently Asked Questions
Do you offer gift vouchers?
Yes, gift vouchers are available for purchase starting from $25. You can find them under the "SHOP" menu tab under "GIFT VOUCHERS" or by searching "GIFT VOUCHER" in the search bar.
What are the payment options?
MADI MADE encourages direct deposit. Please send firstname.lastname@example.org a screenshot of your payment confirmation following checkout to secure your order.
All major credit cards are accepted as well.
What is your return policy?
CHANGE OF MIND: If you are unsatisfied with your purchase, you may return your item in exchange for store credit within 14 days of purchase. Please note all returned items must be in original condition and if shipping is required, it is paid by the customer.
FAULTY ITEMS: You may return your item in exchange for store credit if the product is found to be faulty within 30 days of purchase. Please note that items with visual inconsistencies unaffecting functionality are not considered faulty. Pieces deemed as having cracks that affect functionality are indicated as "seconds" and discounted as such.
GIFT CARDS: Gift cards are not returnable for change-of-mind after purchase.
What are the shipping/pickup options?
LOCAL PICKUP: MADI MADE is located in Manly Vale for local pickup by appointment on weeknights and weekends.
LOCAL DELIVERY: If you are within the Northern Beaches, MADI MADE offers local delivery for a $15 flat fee. If you purchase over $250, MADI MADE will deliver to your northern beaches address for free. We will be in touch to arrange a suitable delivery time.
SHIPPING WITHIN AUSTRALIA: Cards are available for shipping ($2.50 priority). Ceramics are available for shipping within Australia ($15 / $25 express). Framed art + prints are currently not available for shipping due to the size of these items.
SHIPPING TO THE USA: Cards are available for shipping ($20 standard). Ceramics are available for shipping with rates based on weight (starting from $40 standard). Please note all orders to the USA should be arranged via email to confirm shipping estimates and time before paying.
Please reach out to email@example.com with any questions regarding shipping and local pickup/delivery.